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24 June 2026

A guide to accessing primary care and referrals within the NHS

Navigating the NHS as a trans or nonbinary person can be challenging, but with the right guidance, individuals can access the care and support they need

A guide to accessing primary care and referrals within the NHS

Accessing healthcare as a trans or nonbinary person can be a complex and intimidating process. The NHS provides a range of services and support for individuals who identify as trans or nonbinary, but navigating the system can be challenging. In this guide, we will explore the process of accessing primary care, referrals, and supportive services within the NHS.

When interacting with GP services, it is essential to be open and honest about your identity and any specific needs you may have. This can include discussing your gender identity and any transition-related care you may require. Your GP should be able to provide you with information and support to help you access the care you need.

Referral letters and records

When being referred to a specialist service, it is crucial to ensure that your referral letter and medical records accurately reflect your identity and needs. This can include specifying your preferred name and pronouns as well as any relevant medical history. You have the right to request that your records are updated to reflect your identity, and your healthcare provider should work with you to ensure that this happens.

In some cases, individuals may require reasonable adjustments to be made to their care. This can include providing a chaperone or ensuring that you are seen by a healthcare professional who is sensitive to your needs. Your healthcare provider should be able to discuss these adjustments with you and work to implement them.

Self-advocacy and support

Self-advocacy is a critical aspect of accessing healthcare as a trans or nonbinary person. This can involve assertively communicating your needs and preferences to your healthcare provider, as well as seeking support from specialist organizations and support groups. There are a range of organizations and resources available to support trans and nonbinary individuals, including the NHS itself.

Some examples of self-advocacy scripts that you can use when interacting with healthcare providers include:

  • ‘I would like to be referred to as [name] and for my records to be updated to reflect this’
  • ‘I require a chaperone to be present during my appointment’
  • ‘I would like to discuss my transition-related care with a healthcare professional who is experienced in this area’

Support directories

There are a range of support directories and resources available to help trans and nonbinary individuals navigate the NHS. These can include online forums and support groups as well as specialist organizations that provide advice and guidance. Some examples of support directories include:

  • The NHS website, which provides information and resources on trans and nonbinary health
  • The Stonewall website, which provides information and support for LGBT individuals
  • The Gender Identity Research and Education Society (GIRES) website, which provides information and resources on gender identity and transition-related care
Author

Henry Anderson

Henry Anderson of Edinburgh, sharp-corporate in demeanour, famously argued to run a council budget deep-dive after a packed Holyrood briefing, choosing public-accountability over easy headlines. Prefers evidence-led interrogation of institutions and collects annotated maps of the Lothians as a private quirk.